1/13/2024 0 Comments Best chatbot use casesThis unique application applies the friendly chatbot model to a shopper’s assistant script. 3) Concierge Personal Shopping Assistant & Online Ordersįor some eCommerce brands, a personal shopper chatbot is a perfect fit. In this way, they are just making it easy for customers to find the answers they need in a friendly, attentive manner.Īn advanced FAQ bot can connect to dynamic answers like schedule availability, inventory supply, order tracking, and the latest business hours. This information is easy to load up into your chatbot so that they can answer questions about: shipping policies, customization options, or size charts without calling on human assistance. It also includes answers that your brand wants customers to have. Your Frequently Asked Questions page typically contains answers to questions customers ask the most. 2) FAQ-Bot Question Answering SupportĪs the second chatbot use case shows, one of the best ways to use a chatbot is as a conversational FAQ. This leaves your customers and leads feeling tended to, even when their question is after-hours, and only the bot is awake. The latest chatbots can book appointments, answer complex questions, and take surveys. That’s why for the first of the chatbot use cases we suggest using them for 24/7 live support.Ĭhatbots never sleep, so they can always be available to greet guests, direct searches, and accept messages. However, your live support does not always have to be live. Live chat support is the current leading favorite for customers and businesses regarding quick questions and resolutions. 9 Chatbot Use Cases Worth Adopting 1) 24/7 Live Support Chat Let’s take a closer look at nine of the best chatbot use cases worth adopting to your business model. Modern chatbots are highly capable and, applied correctly, can save any business thousands of hours and dollars through efficient, tireless, endless, and exact customer service.Ĭhatbots never go off-script they always know when to call a superior (aka a human) and are the perfect vessel for conversational marketing. It would take a floor of chat techs for every business, big or small, to be on the clock and available to answer questions 24/7. Today’s customer service expectations are responsive and vast. Most importantly, they can fulfill many important yet routine online customer service functions. Today, they can mimic real human interactions in an almost believable way. However, as algorithms and AI grew, the potential for chatbot use cases has grown enormously. They were just a few sets of phrases and responses in a database. Final Thoughts: Where Can Chatbots Streamline Your Business Model?Ĭhatbots have evolved considerably since their first introduction to digital marketing. ![]() Additional Ways to Use Chatbots to Your Advantage.7) Plan-Bot Conversational Walkthroughs.6) Schedule Demos, Book Appointments, & Make Reservations.5) Chatbot Account Management Assistant.4) Conversational Order Tracking and Management.3) Concierge Personal Shopping Assistant & Online Orders.
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